Last updated: August 13, 2025
This Privacy Policy applies to Sparkuniv.com and all of its subsidiaries, affiliates, and its family of trusted brands (collectively, "Sparkuniv," "we," "us," or "our").
This Policy describes how we collect, use, and disclose personal information about you when you use our website (the "Website"), any online or mobile applications ("Apps"), kiosks, emails, phone inquiries, promotions, warranty registrations, subscription services, surveys, forums, and sweepstakes or contest entries (collectively, the "Services").
By using our Services, you acknowledge that you have read and agree to this Privacy Policy and the related Terms of Access and Use. If you disagree with any of them, please immediately stop using our Services and refrain from providing us with personal information.
We may update or modify this Privacy Policy from time to time and, without prior notice, will post any updated information on this Website. Once updated, they will be effective immediately and apply to your subsequent use of the Website and Services. We encourage you to review this Privacy Policy regularly to stay updated on our terms and practices.
In this Privacy Policy, unless otherwise required by applicable law, "Personal Information" means any information that, alone or in combination with other information, identifies, relates to, describes, relates to, or could reasonably be linked to a particular individual or household. This includes, but is not limited to, information subject to applicable data protection laws.
Collection of Personal Information
Categories of Personal Information. Depending on how you interact with us, we may collect the following categories of Personal Information (subject to applicable legal requirements and limitations):
a. Name, Contact Information, and Other Identifiers: such as name, username, account name, address, phone number, date of birth, email address, and online identifiers. We collect this information to process orders, facilitate account creation, provide customer support, verify user identity, and provide relevant offers, promotions, and marketing materials.
b. Purchase Information: Electronic customer records containing Personal Information, including purchase information. We collect this information to process transactions, provide customer support, manage returns, and comply with applicable laws and regulations.
c. Device Information: Internet Protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens. We collect this information to optimize your experience on this website, to ensure site security, to resolve technical issues, to personalize content and experiences, and to provide relevant offers, promotions, and marketing materials.
d. Demographic Information: This includes gender, age, race, and disability status. Some information may be considered sensitive personal information, as that term is defined under certain data protection laws. We collect this information to provide personalized content and experiences.
e. Communications: This includes direct communications, web forms, online polls, or interactions with our posts. We collect this information to provide customer support, gather feedback, and respond to inquiries.
f. Commercial Information: This includes records of products or services purchased, obtained, or considered, or other purchasing or usage histories or tendencies. We collect this information to provide customer support and personalize content and experiences.
g. Warranty Registration Information: This includes information requested when you purchase a product, such as the product name and place of purchase, as well as personal information (including contact information) required to register your warranty. We collect this information to verify and process warranty claims, provide customer support, and comply with applicable laws and regulations.
h. Usage Data: This includes information about internet or other electronic network activity, including but not limited to browsing history, search history, and information about a consumer's interactions with internet websites, applications, or advertisements. We collect this information to optimize your experience when using this website.
i. Location Data: Location information about a specific individual or device, as well as general location information (for example, your IP address may indicate your broader geographic area). We collect this information to personalize content and experiences and to provide relevant offers, promotions, and marketing materials.
j. Profiles and Inferences: Inferences drawn from any of the above information to create a profile that reflects a user's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or qualifications. We collect this information to personalize content and experiences and to provide relevant offers, promotions, and marketing materials.
Sources of Personal Information
We may collect personal information about individuals as follows:
a. Directly from you: For example, when you make a purchase, when you create an online account with us (a "User Account"), when you participate in contests and promotions we offer, when you register to receive marketing and other communications from us, when you enter a sweepstakes or promotion, when you register a product warranty, when you contact us as part of an offer or marketing campaign, or when you contact us for customer support purposes. b. From third parties: For example, third-party providers who provide services to us (e.g., fraud detection, authentication, and security), third-party distributors of our products, marketing agencies and third parties who serve advertisements to us, consumer data distributors, social networks, and marketing partners.
c. Related to your use of our services: This includes information we collect automatically when you use our website or interact with us, or information about you and your preferences or interests derived from personal information we collect and our interactions with you.
We may collect your personal information from third-party sources (which may be combined with other personal information we collect about you), for example:
a. Payments: If you make a purchase and have your payment processed through a third-party processor, we may collect personal information such as your name, billing address, payment type, and credit card number or other payment account details.
b. Social Media: If you choose to link your user account to a social media service (e.g., Facebook), we collect your permission to access certain information from your profile on that social media service. These third-party services may collect your identifier or information about your IP address and the pages you visit on our website, and they may set cookies for the purposes described by the third party in their privacy policy. Your interactions with these features are governed by the privacy policy of the company providing them. If you post or interact with us using a separate social media service or any social media service on our pages, we may collect your personal information in connection with those interactions.
c. Acquisition: We may collect personal information in connection with a corporate reorganization or an acquisition or merger with a third party.
d. Other: We may obtain personal information, such as demographic information or updated contact information, from third parties; we may also collect information from public records.
We may automatically collect or obtain personal information about your use of our services or other interactions with us.
Websites and Apps: We and our third-party providers may use cookies, pixels, tags, log files, and other technologies to collect information about users from their browsers or devices, including but not limited to your browser type, device type, operating system, software version, phone model, phone operating system, platform-related information, requested documents, referring URLs, access date and time, clickstream data, and IP addresses associated with your transactions on our systems. The information we collect automatically may be associated with other personal information we collect.
Use of Personal Information
We and our authorized third parties process your personal information only where we have a legal basis to do so. We may use personal information for various purposes, including but not limited to:
a. Service and Support
Provide and operate our websites, applications, and other online services;
Respond to your inquiries, process orders and payments, troubleshoot problems, warranty registrations, and customer rewards programs;
Provide technical support and other customer service.
b. Analysis and Business Improvement
Understand how users access and use our services;
Improve website, application, and product features;
Conduct customer satisfaction surveys and market research;
Improve the accuracy of our database and better understand customer needs.
c. Personalize Your Experience
Customize content and recommendations based on your interests and preferences;
Show you products, features, and services that better meet your needs.
d. Advertising, Marketing, and Promotions
Send you more relevant ads, offers, and newsletters;
Measure and improve advertising effectiveness;
Send you event information or promotional materials when you choose to subscribe.
e. Security and Protection
Maintain the security of our business, services, and data;
Prevent and investigate fraud, unauthorized access, and illegal activity;
Comply with legal obligations to protect data security when necessary.
f. Rights Protection and Legal Compliance
Manage and respond to legal disputes or claims;
Perform financial, tax, accounting, and compliance audits;
Respond to and comply with legal process (including subpoenas, court orders, and regulatory requirements).
g. Corporate Governance and Operations
Conduct audits, risk assessments, and internal compliance reviews;
Process information necessary for business restructuring, mergers and acquisitions, asset transfers, or financing.
h. Contract Performance
Perform a contract with you, or take necessary steps at your request before entering into a contract.
Lawful Basis: Performance of a contract.
We and third parties may de-identify or anonymize personal information for statistical, research, market analysis, and product optimization purposes. Such processed data is no longer considered "personal information."
We may combine data from different sources, such as combining offline information with online data, or combining third-party information with our existing personal information, to provide you with a more consistent experience.
If you submit personal information about others to us, you must ensure that you have the legal authority to do so and have communicated this Privacy Policy to that person.
Disclosure of Personal Information
We may share or disclose the personal information we collect with the following categories of third parties:
a. Service Providers: We may disclose personal information to third-party service providers who use it to provide services for us, such as payment processors, customer service, and/or support providers.
b. Advertising and Marketing Partners: We may share personal information with third parties that provide advertising, ad campaign measurement, online and/or mobile analytics, and related services. These third parties may receive or have access to browsing and/or other data about your use of the Services to help us better target advertising to individuals and/or measure our advertising campaigns, and/or better understand how individuals interact with our websites and Services over time and across devices. Third parties may also assist us with promotions, offers, or events. We may also transfer and/or sell the personal information we collect and/or work with other businesses to present selected opportunities to customers or potential customers.
c. Subsidiaries, Affiliates, and Business Partners: We may share your personal information with its affiliates (i.e., affiliated brands, parent companies, and other companies under common ownership, control, or management); these affiliates may use such personal information for the purposes set forth in this Policy, including market research, sending promotional materials, newsletters, and surveys. d. Legal Compliance: We may be required to share personal information pursuant to a valid court order, subpoena, government investigation, or other legal requirement. We also reserve the right to report to law enforcement any activity that we believe in good faith to be unlawful. In addition, we may share certain personal information when we believe it is reasonably necessary to protect the rights, property, and safety of our company and/or others.
e. Business Transfers: We may disclose and/or transfer personal information in connection with any actual or contemplated merger, sale, asset transfer, acquisition, financing, and/or reorganization of all or a portion of our business, bankruptcy, or similar event, including in connection with due diligence conducted prior to such event, as permitted by law.
f. Protecting Our Rights: We may disclose personal information when we believe it is necessary to respond to claims against us, enforce or administer our agreements and terms, prevent fraud, conduct risk assessments, investigate, and/or protect the rights, property, or safety of us and our affiliates, partners, clients, customers, and/or others.
We may share aggregated or anonymized information with third parties for research, marketing, advertising, analytics, and/or other purposes. If we anonymize your personal information, we will not attempt to re-identify you.
User Choices Regarding the Collection, Use, and Disclosure of Personal Information
If you do not provide the personal information we request, or if you withdraw your consent to the processing of your personal information, you may not be able to use the Services.
Cookies and Analytics
We use technologies such as cookies, pixels, and tags (which may be provided by third parties) on our websites to enable basic functionality, provide security, prevent fraud, analyze website and email usage, and provide you with more personalized content and advertising. The information collected by these technologies may be combined with other data we hold, including personal information.
We typically use the following categories of cookies:
In addition, we use Google Analytics to evaluate website usage. You can disable these cookies using the Google Analytics opt-out plugin. If you use multiple devices or browsers, you will need to set these settings separately.
Most browsers accept cookies by default, but you can restrict, block, or delete cookies through your browser settings. Please note that if you choose to block all cookies, you may not be able to access some content or features on our website. For more information about cookies, or to learn how to control, disable, or delete them, please visit http://www.aboutcookies.org for detailed guidance. Additionally, some third-party advertising networks (including Google) allow users to opt out or customize preferences related to your internet browsing.
Third-Party Cookies
Our website may contain links to third-party websites that may also use cookies over which we have no control. We recommend that you review the privacy policies of the relevant third parties for information regarding their possible use of cookies.
Personal Information Protection
We hope you will continue to trust us and our products and services. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place reasonable and appropriate physical, electronic, and managerial procedures to safeguard the information we collect. Unfortunately, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will not occur. Therefore, while we strive to protect your personal information, you acknowledge that: (a) the Internet has security and privacy limitations that are beyond our control; (b) we cannot guarantee the security, integrity, and privacy of any and all information and data exchanged between you and us through our services; and (c) any such information and data may be viewed or tampered with by third parties during transmission. We urge you to take steps to protect the security of your personal information, such as choosing a strong password, logging out of your user account after using the services, and closing your web browser.
Retention of Personal Information
We collect personal information by fair and lawful means. We generally retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing you with services, communications, information you request, website visits, documenting our business relationship with you, resolving disputes, and enforcing our agreements. Certain personal information may be retained for longer periods of time as required by law, contract, or audit requirements. Once we have reason to believe that your personal information is no longer required or desired, we will cease retaining it or remove any means by which it can be associated with you.
Children's Privacy
We respect the privacy of children. This service is not intended for children under the age of 16. We do not knowingly solicit, collect, or store personally identifiable information from children under the age of 16 online without verifiable parental consent. Once we have reason to believe that your personal information is no longer required or desired, we will cease retaining it or remove any means by which it can be associated with you. If you have any concerns about our collection of personal information from children, please contact us using the information provided in the "Contact Us" section below.
Transfers Outside Hong Kong
For users in Hong Kong: We may sometimes transfer your personal information to countries outside of Hong Kong. The privacy laws of countries outside of Hong Kong may differ from those in your country.
When we transfer data to countries not considered to provide adequate standards of data protection, we will always implement security measures and follow approved Hong Kong clauses or other appropriate safeguards to protect your personal information. If you would like more information about our safeguards for data transfers outside of Hong Kong, please contact us.
Links to Third-Party Websites
This Service may contain links to websites operated by third parties. This Policy does not apply to third-party websites accessed through our Service unless that website directs users or visitors to this Policy. When you click on one of these links, you will be transferred outside of this Site and connected to the website of the organization or company that maintains that site. We are not responsible for the privacy practices or content of third-party websites. Even if there is an affiliation between this Site and a third-party website, we cannot control the use of such websites and encourage you to read the privacy policies of those websites.
How to Contact Us
If you have additional questions or concerns about our Privacy Policy, including requests to review or update inaccurate personal information or complaints about non-compliance with our Privacy Policy, please contact our Privacy Officer at support@sparkuniv.com.